FAQ

Where do you ship to?
We ship internationally and aim to make our products available to pet owners around the world. Shipping availability may vary depending on location.

How long does delivery take?
Delivery times vary based on your location, the product ordered, and current demand. Estimated delivery details will be provided during checkout and in your order confirmation.

How much does shipping cost?
Shipping costs depend on your location and order details. The full cost will always be shown at checkout before you complete your purchase.

Can I track my order?
Yes. Once your order has been dispatched, tracking information will be provided where available.

What if my order arrives damaged or incorrect?
If there’s an issue with your order, please contact us and we’ll work to resolve it as quickly as possible.

Do you accept returns or refunds?
We accept returns in line with our returns policy. Eligibility may depend on the product type and condition. Full details can be found in our Returns Policy.

Are your products safe for pets?
We only offer products intended for pet use and sourced from trusted suppliers. Always follow product instructions and supervision guidelines.

Do you add new products?
Yes! We regularly update our range to bring you new and useful pet supplies.

How can I contact you?
You can reach us via our Contact Us page, and we’ll respond as soon as possible.